At Barley Fields Primary School, we believe in working closely with parents to give every child the best possible start in their education. We understand that sometimes things don’t go as planned, and when this happens, we have clear ways for parents to raise concerns so that we can investigate and resolve issues quickly.
The easiest and quickest way to resolve a concern is to speak with your child’s teacher. Teachers are often busy during the school day, so it’s best to make an appointment after school. If speaking with the teacher is not appropriate or does not resolve the issue, you can make an appointment to meet with the Head Teacher or Deputy Head Teacher. You may also choose to put your concerns in writing, and you can expect a response within five working days of receipt. In rare cases where a complaint cannot be resolved, parents may contact the Chair of Governors. Full details of tis process can be found in our Complaints Policy at the bottom of this page.
We also love to hear when things go well! If you’re pleased with something the school has done, please let us know so we can celebrate these successes with the children and staff. For concerns about Special Educational Needs, start by speaking with your child’s class teacher and phase leader. Further support is available from the SENCO, Head Teacher, or SEN Governor if needed.
At Barley Fields, we value open communication, partnership, and working together to make our school a happy and supportive place for every child.
If your concern relates to Special Educational Needs provision:
- Start by discussing the issue with your child’s class teacher and age phase leader. A meeting should be held to explore the concern.
- If the issue is not resolved, a referral can be made to the SENCO or Head Teacher.
- If agreement still cannot be reached, parents will be informed of the school SEN Governor and other LA-nominated contacts who can offer additional support and advice.
Throughout this process, we aim to work in close partnership with parents and children and hope to resolve any difficulties at the earliest possible stage.